Tatin

Support

We read every message. You'll hear back from a person.

Need help fast? Use the contact form below — include your device model, iOS version, and (if relevant) a screenshot. We usually respond within one or two business days.

Frequently asked

The app can't hear me.

Open iOS Settings → Tatin and make sure Microphone is enabled. If it's already on, try closing and reopening the app. If it still fails, check that no other app (like a call or voice memo) is holding the microphone.

My pronunciation score seems wrong.

Background noise and distance from the phone both matter. Try a quieter room, hold the phone 15–20 cm from your mouth, and speak at a normal pace. If you still think a score is off, send us a screenshot and we'll take a look.

The AI replied in English.

This can happen if you write mostly in English or ask a meta-question. Nudge it back with a German message and it should follow. If you see it happen consistently in a specific scenario, let us know which one.

Can I use Tatin without a network connection?

Not yet. Conversations, pronunciation scoring, and feedback all require a live connection to our servers.

Which languages are supported?

Right now, German only. The app is built in English — you receive feedback and explanations in English while practicing German. More languages are on the roadmap.

Which levels are supported?

Situations are labelled A1 through C1. If a scene feels too easy or too hard, use the level filter on the Explore tab to jump up or down.

How is my data handled?

See our privacy policy for the full breakdown.

Deleting your account

You can delete your Tatin account — and all your conversations, audio, and feedback — at any time.

  1. Open Tatin and go to the Settings tab.
  2. Scroll to the bottom and tap Delete account.
  3. Confirm. Your account is deleted immediately; remaining personal data is removed from our systems within 30 days.

If you can't access the app (for example, you lost access to your sign-in method), send us a message from the email associated with your account and we'll delete it for you.

Subscriptions and billing

Subscriptions are managed through your Apple ID. To cancel, renew, or view your subscription:

  1. Open iOS Settings.
  2. Tap your name at the top.
  3. Tap Subscriptions and select Tatin.

Refund requests for App Store purchases are handled by Apple: reportaproblem.apple.com.

Feedback and bug reports

We're a small team and real feedback is the fastest way Tatin gets better. If something is confusing, wrong, or missing — please tell us. Use the contact form below, or write from inside the app (Settings → Send feedback) so we can see your app version and device automatically.

Get in touch

Questions, bugs, data requests, or just to say hello — fill out the form and we'll reply by email.

We usually reply within one or two business days.