Privacy Policy
This policy explains what Tatin ("we", "us") collects, why, and what you can do about it. We try to keep this short and honest. If anything is unclear, get in touch.
What we collect
Account information
- Your email address, and a password hash if you sign up with email.
- If you use Sign in with Apple or Google, the provider sends us a stable user ID and (optionally) an email. We never see your provider password.
Conversations and audio
- The text you send and the replies you receive, so we can show your history and assess progress.
- Voice recordings you make during speaking practice. Audio is sent to our servers to be transcribed and assessed, and kept alongside the conversation for your reference.
- Pronunciation scores, grammar feedback, and goal progress derived from those conversations.
Technical data
- Basic product analytics and app telemetry: app version, OS version, device model, screen and button events, crash logs, and session diagnostics.
- Access logs on our servers (IP address, request path, timestamp) for security and debugging. These are rotated on a short schedule.
What we don't collect
- We don't collect your contacts, photos, calendar, or location.
- The microphone is used only while you're actively recording a reply in a conversation.
- We don't use advertising SDKs, sell personal data, or track you across other companies' apps.
How we use your data
- To run the service: authenticate you, generate AI responses, transcribe your speech, score your pronunciation, and track goals.
- To improve the product: understand which scenarios work, fix bugs, and tune feedback quality. Wherever possible we use aggregated or anonymized data.
- To keep the service safe: detect abuse and enforce our terms.
Service providers
Tatin relies on carefully selected service providers to deliver the experience. These providers help with AI conversation, speech transcription, voice playback, pronunciation assessment, authentication, analytics, error diagnostics, payments, and hosting.
They receive only the data needed to provide those services, and they are not allowed to use your conversation content for advertising or to track you across other apps.
- AI and speech providers process conversation text and audio so Tatin can reply, transcribe speech, generate voice playback, and score pronunciation.
- Analytics and diagnostics providers process app events and technical data so we can understand confusing flows, fix bugs, and improve reliability.
- Authentication, payment, and hosting providers help us run accounts, subscriptions, storage, and infrastructure.
Where your data lives
Your account and conversation data are stored in our database, hosted in the European Union. Speech and pronunciation processing may transit through our service providers' infrastructure; transcription results are stored in our database.
How long we keep it
- Account data: as long as your account is active.
- Conversations and audio: kept until you delete them, or until your account is deleted.
- Server logs: typically 30 days.
- When you delete your account, we remove your personal data within 30 days. Some records may be retained longer where required by law (e.g. tax records).
Your rights
You can:
- Request a copy of the data we hold about you.
- Correct inaccurate data.
- Delete your account and all associated conversations (see how to delete your account).
- Object to or restrict certain processing.
- If you are in the EU / UK, lodge a complaint with your local data protection authority.
Contact us for any of the above. We respond within a reasonable time (usually within a few days).
Children
Tatin is not directed at children under 13. If you believe a child has provided us with personal data, email us and we'll remove it.
Security
We use TLS for data in transit, hashed passwords, and access controls on our infrastructure. No system is perfectly secure — if we ever become aware of a breach affecting you, we'll let you know.
Changes to this policy
If we make material changes, we'll update the date at the top and, where appropriate, notify you in the app.
Contact
Questions, data requests, or complaints: use the contact form.